Monica's great work

My husband Mark Higham stayed in your hotel on Saturday the 13th Feb. He had been injured while on an alpine tramp and ended up in the emergency dept of Queenstown hospital. While there he contacted me to arrange some accommodation for the night, knowing he would be released from hospital at some point.  I rang a couple of hotels before ringing the Holiday Inn and they were not at all helpful. When I rang your establishment I spoke with Monica on reception. She was so very professional and very helpful and kind, as she could sense the worry in my voice. We arranged for my husband to ring her when he was discharged. This he did and Monica sorted out his room with ease. My husband spoke very highly of her professionalism and kindness which made his stay very comfortable. We are a professional couple from Wellington and will spread the word of Monica's great work. She is a fantastic ambassador for your brand. Please pass on our gratitude to her.